Returns & Exchanges

At Diabexy, we prioritize your health and satisfaction by ensuring all our specialized food products meet the highest quality standards. Due to the perishable nature of our products, we offer a dedicated return process for items that arrive damaged, expired, or incorrect.

Return Process

• 1.
  Initiate Request

  Contact our customer support team within 48 hours of delivery via email or phone, providing your order number and clear photos of the issue.

• 2.
  Quality Review

  Our quality assurance team will review your submission to verify the condition of the product and ensure it meets the criteria for a return or replacement.

• 3.
  Approval & Pickup

  Once approved, we will arrange for a reverse pickup from your delivery address or provide instructions for disposing of the compromised food items.

• 4.
  Resolution

  Following the inspection of the returned goods, we will process a full refund to your original payment method or dispatch a fresh replacement immediately.